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Telemedicine - Native Client - Provider Audio Issues

Telemedicine - Native Client - Provider Audio Issues

Owned by Cory Hoover
Last updated: Nov 20, 2020
1 min read

Many audio issues are generated from the patient side in which they do not provide permissions to the NextPatient app to allow the use of their Camera or Microphone. For more details, see A Patient’s Guide for Telemedicine.

If you are running NextPatient’s native telemedicine client and are experiencing issues where your patients cannot hear you, or you cannot hear them, it is possible that the microphone or speakers were unintentionally blocked. Below are the steps to correct this issue within the Google Chrome browser.

  1. With Google Chrome open, click this link:
    chrome://settings/content/siteDetails?site=https%3A%2F%2Fnextpatient.co%2F

  2. Locate the setting for “Microphone”

  3. If the setting is set to Block, click on Block and change it to Allow

  4. Further down the page, look for “Sound”

  5. If the setting is set to Mute, click on Mute and change it to Allow

  6. The change is instantly saved. Close all open browser tabs and re-open your video call.