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Quick fix to most many technology issues

Quick fix to most many technology issues

Owned by Cory Hoover
Last updated: Oct 03, 2020
2 min read

  • Issues with your browser or website:

    • Ensure you're running the most updated version of your browser

    • Make sure that one of your plug-ins is not making the page load incomplete (some privacy & ad-blocks do this)

    • Clear the browser cache. Be cautious with this as it can clear our your saved logins and require you to enter usernames and passwords again

  • Issues with your computer:

    • It is a good practice to regularly restart your computer, at the very least weekly

    • Ensure that you don't have too many tabs or program running, slowing down the computer

    • If issues persist, check with your IT department or vendor to ensure the hardware is functioning properly and there are not malicious programs installed 

  • Issues with Wi-Fi/modem/wireless router :

    • Just like your computer, power cycling your internet devices is a good way to clear out a lot of issues. While no one in the office is utilizing the Wi-FI, power cycle the Wi-Fi by unplugging the power for 10-15 seconds. Once you plug it back in, give it 2-5 minutes to start working again.

    • Depending on your internet service provider and hardware, you might be experiencing service delays, if issues persist, it is a good idea to reach out to them.

  • Issues with NextPatient:

    • Review with your office staff to see if any recent changes have been made, often a partial change in your PM or NextPatient accounts can cause the function to not work completely

    • Access NextPatient and go to the Settings tab. Click Interface. Click Reload practice data. Confirm by clicking the same button, Reload practice data, on the new page and wait for a few moments for the page to reload.

    • Reach out to your account manager for assistance