If you are running NextPatient’s native telemedicine client and are experiencing issues where your patients cannot hear you, it is possible that the microphone was unintentionally blocked. Below are the steps to correct this issue within the Google Chrome browser.
With Google Chrome open, click this link:
chrome://settings/content/siteDetails?site=https%3A%2F%2Fnextpatient.co%2FLocate the setting for Microphone
Click on Block and change it to Allow
The change is instantly saved. Close all open browser tabs and re-open your video call.