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If you are running NextPatient’s native telemedicine client and are experiencing issues where your patients cannot hear you, or you cannot hear them, it is possible that the microphone was or speakers were unintentionally blocked. Below are the steps to correct this issue within the Google Chrome browser.

  1. With Google Chrome open, click this link:
    chrome://settings/content/siteDetails?site=https%3A%2F%2Fnextpatient.co%2F

  2. Locate the setting for Microphone“Microphone”

    Image RemovedClick on Block Image Added

  3. If the setting is set to Block, click on Block and change it to Allow

  4. Further down the page, look for “Sound”

    Image Added

  5. If the setting is set to Mute, click on Mute and change it to Allow

  6. The change is instantly saved. Close all open browser tabs and re-open your video call.