Surveys are a powerful tool that NextPatient offers to see how patients feel about their visit and share those great experiences with others! The Survey tool feature is how Nextpatient helps both with reputation management and new patient acquisition.
After you set up patients reviewing your office, you're going to want to read those to make future strategic decisions and improvements. To access this, click the Surveys tab.
The Summary display is viewed by default. A 30-day summary includes:
The number of Google clicks (as seen in the above example, it doesn't mean the patient wrote a review)
Surveys that were sent, and whether it was by email or text.
An updated rating dashboard of connected accounts, Google in the example below.
Clicking the names of the patients can allow you to access it for further detail.
