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Example blurb: “Please understand that your appointments are personalized and limited. We have planned to have the necessary personnel, supplies, and room reserved for you. As a result of this we require a $100 non-refundable deposit to secure your appointment time. This deposit will be added applied to your final total cost of treatment."
No-Show
The no-show feature saves a card on file and automatically charges so that you can manually charge the patient that amount if they are marked as a no-show. Marking a patient as a no-show differs between various EMRs and practice management systems. You may also change the patient’s appointment status in NextPatient. Just click on the patient’s name, and change the drop-down under “Status” and click update.
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Using this option will pre-fill a blurb that reads:
“To prevent no-shows or last-minute cancellations, we reserve the right to charge $** if you don't show up for your appointment.”
Save Card
This feature allows you to collect card information and charge the patient at a later date. The patient will be required to enter card information but will not be charged until you manually charge their card in your third party payment processor. Please visit How do I charge a card on file with Stripe? for more details on how to charge a saved card.
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| Note |
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NOTE: This feature is currently available to clients using Nextech, athenahealth, and DrChrono practice management systems. |
Although your third party payment processor collects the payment from patients, NextPatient is able to then push that paid balance into your EMR. For Nextech users, please visit Nextech - How to set up Nextech Payment Push for more information on setting up this feature.
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Payments pushed directly into a practice management system, like Nextech, DrChrono, and athena, will always be added as an unapplied credit. Payments will NOT automatically be applied to any outstanding balances. |
Stripe Vs Square
NextPatient will process patient payments through a third-party processing system, either Stripe or Square. Both have the same fee structure: 2.9% + $0.30 per successful card charge. Typically, the fees increase if you manually enter the card information into Stripe or Square directly.
Stripe allows NextPatient to do more for you than Square does. Below shows a comparison between the two for collecting payments with NextPatient:
Feature | Stripe | Square |
|---|---|---|
Charge | ✅ | ✅ |
Deposit | ✅ | ✅ |
No-Show | ✅ | ❌ |
Save Card | ✅ | ❌ |
Payment Push into EMR | ✅ | ✅ |