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The no-show feature saves a card on file and automatically charges so that you can manually charge the patient that amount if they are marked as a no-show. Marking a patient as a no-show differs between various EMRs and practice management systems. You may also change the patient’s appointment status in NextPatient. Just click on the patient’s name, and change the drop-down under “Status” and click update.
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Using this option will pre-fill a blurb that reads:
“To prevent no-shows or last-minute cancellations, we reserve the right to charge $** if you don't show up for your appointment.”
Save Card
This feature allows you to collect card information and charge the patient at a later date. The patient will be required to enter card information but will not be charged until you manually charge their card in your third party payment processor. Please visit How do I charge a card on file with Stripe? for more details on how to charge a saved card.
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Although your third party payment processor collects the payment from patients, NextPatient is able to then push that paid balance into your EMR. For Nextech users, please visit Nextech - How to set up Nextech Payment Push for more information on setting up this feature.
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Stripe allows NextPatient to do more for you than Square does. Below shows a comparison between the two for collecting payments with NextPatient:
Feature | Stripe | Square |
|---|---|---|
Charge | ✅ | ✅ |
Deposit | ✅ | ✅ |
No-Show | ✅ | ❌ |
Save Card | ✅ | ❌ |
Payment Push into EMR | ✅ | ✅ |